Cancellation Policy

1. Subscription Cancellations

You may cancel your Playmaker subscription at any time through your account settings or by contacting our support team. Cancellation takes effect at the end of the current billing period — you will retain access to premium features until that date.

2. Match & Event Bookings

Match and event bookings may be cancelled subject to the following notice requirements:

• More than 48 hours before the event: Full cancellation with no penalty. A refund will be processed per our Refund Policy.
• 24–48 hours before the event: 50% of the booking fee will be refunded.
• Less than 24 hours before the event: No refund will be issued.

3. Tournament Entries

Tournament entry fees are non-refundable once registration has closed or the tournament has commenced. If a tournament is cancelled by Playmaker, a full refund will be issued automatically.

4. Merchandise Orders

Merchandise orders may be cancelled within 24 hours of placing the order, provided it has not yet been dispatched. Once an order has been shipped, our Refund Policy applies for returns.

5. How to Cancel

To cancel a subscription, booking, or order, you can:

• Log in to your Playmaker account and navigate to Settings → Subscriptions or My Bookings.
• Email our support team at support@playmaker.jo with your order or booking reference.

6. Cancellations by Playmaker

In the event that Playmaker must cancel a service, event, or tournament, affected users will be notified promptly and a full refund will be issued to the original payment method within 7–14 business days.

7. Contact

For cancellation requests, contact us at support@playmaker.jo.