Refund Policy

1. Overview

At Playmaker Football Academy, we strive to ensure your complete satisfaction. This Refund Policy outlines the conditions under which refunds may be issued for purchases made through our platform.

2. Eligibility for Refunds

Refunds may be requested within 7 days of the original purchase date, provided that:

• The service or digital item has not been fully consumed or used.
• The request is submitted with a valid reason and proof of purchase.
• The purchase was made directly through the Playmaker platform.

3. Non-Refundable Items

The following are not eligible for refunds:

• In-app coins, XP boosts, or virtual currency once credited to your account.
• Tournament entry fees after the tournament has commenced.
• Subscription fees for periods already served.
• Promotional or discounted purchases marked as non-refundable at time of purchase.

4. How to Request a Refund

To initiate a refund, please contact our support team at support@playmaker.jo with the following information:

• Full name and registered email address.
• Order or transaction reference number.
• Date of purchase.
• Reason for the refund request.

We will review your request and respond within 3–5 business days.

5. Refund Processing

Approved refunds will be credited back to the original payment method (Visa or Mastercard) within 7–14 business days, depending on your card issuer's processing time. We do not issue refunds via alternative payment methods.

6. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank. Unresolved chargebacks may result in suspension of your account pending investigation.

7. Contact

For refund enquiries, contact us at support@playmaker.jo or call us during business hours.