Delivery Policy & Method

1. Digital Products & Services

Subscriptions, in-app coins, XP boosts, tournament entries, and match bookings are delivered instantly upon successful payment. Access is granted directly to your Playmaker account — no shipping is required for digital items.

2. Physical Merchandise — Delivery Areas

We currently ship physical merchandise to the following locations:

• Jordan (Domestic): All governorates — Amman, Zarqa, Irbid, Aqaba, and more.
• Gulf Region (GCC): Saudi Arabia, UAE, Kuwait, Bahrain, Qatar, Oman.
• International: Available upon request — contact us for a shipping quote.

3. Delivery Timeframes

Delivery times are estimates and may vary due to customs clearance, public holidays, or courier delays.

4. Shipping Costs

5. Order Processing

Orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or Jordanian public holidays will be processed on the next working day.

6. Order Tracking

Once your order is dispatched, you will receive a confirmation email with a tracking number. You can track your shipment directly through our courier partner's website.

7. Delivery Partners

We partner with trusted local and international couriers including:

• Aramex (Jordan & International)
• DHL Express (International)
• Local courier networks within Jordan

8. Failed Delivery & Returns

If a delivery attempt fails, the courier will leave a notification. If the parcel is not collected within the holding period, it will be returned to us. In this case, re-delivery charges may apply. For damaged or incorrect items, please contact us within 48 hours of receipt.

9. Contact

For delivery enquiries, contact us at support@playmaker.jo.